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Meet the Team ::
At UKIM investment in our staff is a key principle and we pride ourselves on the exceptional service that our people deliver.
The UKIM ethos … excellence begins with us … depicts the level of commitment that our team demonstrates in service delivery.
UKIM are proud to be accredited as an Investor in People and we know that our people make the difference.
| Paul Healey |
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| Chairman |
My background is Insurance, having worked for the AAIS and Endsleigh amongst others. I formed LAB Medico Legal Services in 1996 and developed this to become one of the top five Medico Legal companies before selling my shares in 2002. I joined UKIM in January 2004 and am primarily responsible for overseeing the growth of the Company but also sharing a joint responsibility with the rest of the Management Team for the overall development of the company based on the philosophy of Excellent Customer Service.
Likes: Newcastle United, travel, scuba diving, reading, soul music and the Internet.
Dislikes: Sunderland, poor customer service (everywhere today), political correctness and insincere people. |
| paulh@ukindmed.com |
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| Ian Medforth |
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| Managing Director |
The buck stops here! If you don't like our service it's ultimately my job to fix that. I'm a great believer that people make the difference and that with the right people you can achieve anything ... so long as you also have the money and time!
Likes: Family, football and motor sport. With a background in accountancy, I like my facts and figures. Hardworking people are always a pleasure to be with.
Dislikes: Wasting money, dishonesty and people who wear hats when driving (open top car drivers are exempt). |
| ianm@ukindmed.com |
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| 0191 512 8201 |
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Business Development
| Ian Scanlan |
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| Head of Business Development |
It is my responsibility to initiate new solicitor leads and account management together with coordination of things between solicitors and operational staff.
I also liaise with third party insurers in relation to protocol arrangements and also with medical experts in relation to service level agreements and specific queries.
I am also involved in arranging CPD accredited seminars.
Likes: Live music, football, golf, beer, wine, food and pubs.
Dislikes: Tequila, quango's and tomatoes. |
| ians@ukindmed.com |
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| 0191 512 8213 |
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Business Development
| Andrea Mason |
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| Marketing Executive |
My mission is to profitably generate leads for medico legal work
and special projects using methods to exceed our clients' requirements. Specific activities include,
management of CPD accredited seminars, direct marketing, public relations, event management, internal marketing,
advertising and tender/proposal preparation.
Likes: Family and friends, red wine, nice people, morals, cheese, travel and fake tan.
Dislikes: Ignorance, flying, vodka, sharks, Jeremy Clarkson and early mornings. |
| andream@ukindmed.com |
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| 0191 512 8214 |
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Business Development
| Neil Howden |
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| National Account Manager |
It is my responsibility to provide support to our clients through effective account management along with generating new business leads.
I am a point of reference to our teams on rehabilitation matters having worked in the rehabilitation industry for 6.5 years prior to joining UKIM.
Likes: Golf, skiing and the outdoors generally.
Dislikes: Cheese, traffic jams and D.I.Y. |
| neilh@ukindmed.com |
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| 07889 953807 |
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Client Services & Administration
| Sharon Edwards |
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| Client Services Manager |
I am responsible for the day to day running of the operational team, their personal development and service delivery to our solicitor clients.
Likes: Vodka, wine, gin (you get the drift), holidays and football - especially Frank Lampard.
Dislikes: Spiders, moths, cheeky children, brussel sprouts and fish. |
| sharone@ukindmed.com |
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| 0191 512 8203 |
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Training
| Lynne Stavers |
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| Client Services Team Manager |
My role is to train and develop new and existing staff through one to one, team format and system development training.
I am also responsible for supporting the Client Services Manager with the motivation, organisation and training of colleagues to ensure sufficient ability and empowerment gained to enable Quality and Volume targets to be achieved.
Likes: Spending time with good friends, cider, BBQs, Radio 1 and jelly sweets.
Dislikes: Queuing to pay in shops, automated telephone systems, adverts on the radio, pickled beetroot, being cold and Mr Tickle. |
| lynnes@ukindmed.com |
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Training
| Kath Winfield |
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| Training Officer |
It is my responsibility to provide support and advice to my colleagues, using my knowledge and experience to ensure that all cases are progressed to the highest standard. I
act as a mentor to my colleagues and assist with their training needs whilst providing constant good customer service and administration.
Likes: Animals, Tea, Sangria, Wine, Happy People.
Dislikes: Cruel People, Marshmallows, Spiders, Daddy Long Legs, Meat Eaters. |
| kathw@ukindmed.com |
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Client Services & Administration
| Bev Crosby |
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| Client Services Team Manager |
It is my job to oversee the daily workflow of the Medical Records Team which includes the processing of medical records, consent forms, general records queries and the co-ordination of any tests, treatments or diagnostics required. I also work closely with the Client Services Manager and other Supervisors to ensure that we maintain a smooth and productive office.
LIKES: Dry white wine (lots of), a good book with some peace and quiet, spicy food and sunny holidays.
DISLIKES: Lollipop people, birds, milk, football and red wine. |
| beverlyc@ukindmed.com |
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Client Services & Administration
| Jackie Cain |
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| Client Services Team Manager |
It is my responsibility for the day to day running of the post room to ensure all incoming and outgoing post is dealt with in a timely manner.
I am responsible for the post room team and their personal development. I report directly to the Client Services Manager, and work closely with the other Client Services Supervisors.
LIKES: White wine, socialising with friends, eating out, hand bags and holidays.
DISLIKES: Baked beans, negative people, cider, exercise, training shoes. |
| jacquelinec@ukindmed.com |
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Client Services & Administration
| Susan Ball |
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| Client Services Team Manager |
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am responsible for the running of the Records and Diary team. The team
follow up outstanding requests for medical records, appointments and
consent forms. They speak with clients, solicitors and surgeries on a
daily basis. The team will also be the first contact for inbound calls
into the business.
Likes: handbags, holidays, rose wine, champagne
and my Nieces and Nephews.
Dislikes: gin, tinned vegetables, horror films,
motorbikes and rats.
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| susanb@ukindmed.com |
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Client Services & Administration
| Jillian Potts |
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| Senior Client Services Administrator |
In my role I provide support and training to my fellow colleagues. I use my knowledge and experience to problem solve on more difficult cases and provide day to day administrative support and customer service.
Likes: Family, friends, my little dog, smiles, laughter and Christmas.
Dislikes: Bad smells, bushy eyebrows, visible nose hair and people who spit in public.
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| jillianp@ukindmed.com |
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Client Services & Administration
| Stacie Reed |
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| Senior Client Services Administrator |
I am a Senior Client Services Administrator on the Admin Team and
I assist with the recruitment of medical experts and maintain the
medical expert database ensuring all details are correct and up to
date. I also help to monitor the selection of experts and the
allocation of instructions. With my knowledge of all of UKIM's
processes, I am also able to help other teams when needed.
Likes: shopping, sunny holidays, weekends, cooking and cleaning.
Dislikes: hangovers, having less then 8 hours sleep, spiders,
diets and exercise.
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| stacier@ukindmed.com |
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Client Services & Administration
| Philippa Howarth |
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| Senior Client Services Administrator |
I work within the customer service and medical records team. It is my job to assist both my team members and other colleagues with any queries and issues they find on a day to day basis. It is also my job to process medical records, forms of authority and invoices, whilst providing excellent customer service to solicitors, medical experts and clients via telephone calls which we receive in the office.
Likes: Rose wine, Facebook, any 80's cheesy music, pizza, tangfastics and blue sourz.
Dislikes: Hangovers, people without a sense of humour, peas and food with bits in that stick in your teeth. i.e. ryvitas (yuk) |
| philippah@ukindmed.com |
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Special Projects
| Joanne Wiltshire |
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| Special Projects Team Manager |
I am responsible for the day to day running of the Projects Team,
dealing with all of the non standard work that comes into UKIM. It is
also my responsibility to ensure that service levels and quality
standards are met and the team are developed to their full potential.
Likes: a good DVD and a bottle of wine, camping, road trips,
holidays in general and growing my own fruit and veg.
Dislikes:
long cold winters, greenflies and the Gym. |
| joannew@ukindmed.com |
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Expert Management
| Jim Wood |
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| Medico Legal Expert Manager |
I am responsible for the recruitment of medical experts which includes the negotiation of favourable terms, procurement of treatment and diagnostic services, reports and quality assurance and medical expert technical advice and guidance.
Likes: Squash, golf, bellringing, sailing, Timothy Taylor's Landlord bitter, red wine, fine cheeses and malt whisky.
Dislikes: Anything "organic" and chewing gum on pavements. |
| jimw@ukindmed.com |
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| 0191 512 8204 |
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Expert Management
| Victoria Fraser |
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| Senior Client Services Administrator |
I work amongst the medical expert team where I process instructions, deal with the reading and invoicing of the medical reports and most queries in this area. I also provide help and assistance to any operational staff when needed.
Likes: My dog, my horse, having fun with friends (which mainly involves eating, drinking & a good boogie) and going on holiday.
Dislikes: Coleslaw, hangovers, ignorant people & diets. |
| victoriaf@ukindmed.com |
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Expert Management
| Michelle Reed |
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| Client Services Team Manager |
I am responsible for the Administration Team and deal with the time management and development of the team. I provide support to the Client Services Manager and the Expert and Customer Service Teams. I also deal with the setting up and running of the cases for the Nursing and Midwifery Council.
Likes: Family and friends, Taboo, Holidays in the sun and Sunderland football team.
Dislikes: Tom Cruise with a passion, Turnip, bullying and ignorant people. |
| micheller@ukindmed.com |
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Finance
| Paul Gray |
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| Finance Director |
It is my responsibility to ensure that the Finance Department adds value to the Company. A large part of this is to provide accurate, timely and consistent financial information to the management team, together with the necessary guidance and insight to enable them to make the important decisions with a full depth of knowledge.
Likes: Sport, the outdoors, keeping fit, beer, wine and cooking.
Dislikes: People who dawdle and fruit. |
| paulg@ukindmed.com |
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| 0191 512 8202 |
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Finance
| Lauren Scanlan |
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| Company Accountant |
Managing the Finance Team, my role involves monitoring and controlling both the Sales and General Ledger Teams within our Finance Department.
Working closely with our Financial Director, I am heavily involved in Management Reporting, Annual and Monthly Accounts Preparation and External Statutory Compliance. I also take responsibility for VAT, Payroll and Finance Project related matters and provide ad hoc support to Paul as required.
Likes: High standards, Utility vehicles, Miniature Schnauzers and Sauvignon Blanc.
Dislikes: That I can no longer include hairy men in my dislikes as my husband is fast turning into one.
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| laurens@ukindmed.com |
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| 0191 512 8207 |
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Finance
| Lyndsey Close |
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| Finance Team Manager |
My role as a Team Manager within the Finance Department is to monitor daily workflow, co-ordinate finance training and undertake quality checking ensuring relevant and timely feedback is given to the team.
I am responsible for task planning, personnel issues and the general management of the team including staff attendance and performance appraisals.
Likes: Red & White Wine, Gin, Cheese, & Olives.
Dislikes: Baked Beans & Spiders. |
| lyndseyc@ukindmed.com |
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Finance
| Jayde Cresswell |
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| Assistant Accountant |
I am responsible for the organisation and implementation of finance training and for ensuring that written procedures are maintained and finance staff are able to perform to the best of their ability.
As an Assistant Accountant I also undertake higher level administrative tasks, month end reconciliations, data checking & reporting.
Likes: Music, family & friends, alcohol & hot days.
Dislikes: Cotton wool & bad days. |
| jaydec@ukindmed.com |
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Finance
| Simon Thompson |
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| Assistant Accountant |
As an Assistant Accountant I am responsible for coordinating and undertaking month end reconciliations, ensuring that deadlines are achieved. I regularly undertake project and reconciliation work and provide support to the Financial Director and Company Accountant on a daily basis.
Likes: Football, NUFC, Italian Food, Guinness, Jack Daniels & ‘An Idiot Abroad’.
Dislikes: Sprouts, Shopping, Sand in my Speedos & Harry Hill. |
| simont@ukindmed.com |
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Finance
| Amanda Whitehead |
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| Credit Controller |
I am the main liaison between Business Development and the Operational Team. Providing support for external activities and ensuring regular contact with our clients, to establish long term relationships.
Likes: Big Sunglasses, Nutella, Very High Heels, Jaffa Cakes, Fast things, German Sheppards, Laughing out Loud, Tanning and Cushions.
Dislikes: Spicy Food, Polyester, Flat Shoes, Fakes, Radley Bags, Rain and Suzuki Swifts with Bonnet Stripes. |
| amandaw@ukindmed.com |
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IT / Network
| Allan Totty |
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| IT Manager |
I am responsible for the management of the IT team along with the services and systems they provide to the company. I also advise on all technical matters and introduce appropriate new technologies to ensure that the systems continue to evolve to meet UKIMs growing requirements.
Likes: Camping somewhere scenic with real ales, a deck of cards, a BBQ and some good friends, and also anything with an engine.
Dislikes: Tomatoes, Football, Technology for its own sake, and trendy bars especially those that only serve lager or alco pops.
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| allant@ukindmed.com |
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Facilities
| John Cooper |
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| Facilities and Projects Manager |
I am responsible for the management of services and processes that
support our core business. I ensure that UKIM has the most suitable
working environment for our employees and their activities. My duties
vary in nature but are generally focused on using best business
practice to improve efficiency by reducing operating costs whilst
increasing productivity.
Likes: good food, fresh coffee and
useless facts.
Dislikes: Marmite, Richmond sausages and paper
cuts. |
| johnc@ukindmed.com |
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| 0191 512 8205 |
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