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Meet the Team ::
At UKIM investment in our staff is a key principle and we pride ourselves on the exceptional service that our people deliver.
The UKIM ethos … excellence begins with us … depicts the level of commitment that our team demonstrates in service delivery.
UKIM are proud to be accredited as an Investor in People and we know that our people make the difference.
| Paul Healey |
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| Chairman |
My background is Insurance, having worked for the AAIS and Endsleigh amongst others. I formed LAB Medico Legal Services in 1996 and developed this to become one of the top five Medico Legal companies before selling my shares in 2002. I joined UKIM in January 2004 and am primarily responsible for overseeing the growth of the Company but also sharing a joint responsibility with the rest of the Management Team for the overall development of the company based on the philosophy of Excellent Customer Service.
Likes: Newcastle United, travel, scuba diving, reading, soul music and the Internet.
Dislikes: Sunderland, poor customer service (everywhere today), political correctness and insincere people. |
| paulh@ukindmed.com |
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| 0191 375 3324 |
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Business Development
| Ian Medforth |
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| Managing Director |
The buck stops here! If you don't like our service it's ultimately my job to fix that. I'm a great believer that people make the difference and that with the right people you can achieve anything ... so long as you also have the money and time!
Likes: Family, football and motor sport. With a background in accountancy, I like my facts and figures. Hardworking people are always a pleasure to be with.
Dislikes: Wasting money, dishonesty and people who wear hats when driving (open top car drivers are exempt). |
| ianm@ukindmed.com |
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| 0191 375 3315 |
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Business Development
| Ian Scanlan |
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| Head of Business Development |
It is my responsibility to initiate new solicitor leads and account management together with coordination of things between solicitors and operational staff.
I also liaise with third party insurers in relation to protocol arrangements and also with medical experts in relation to service level agreements and specific queries.
I am also involved in arranging CPD accredited seminars.
Likes: Live music, football, golf, beer, wine, food and pubs.
Dislikes: Tequila, quango's and tomatoes. |
| ians@ukindmed.com |
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Business Development
| Andrea Mason |
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| Marketing Executive |
My mission is to profitably generate leads for medico legal work
and special projects using methods to exceed our clients' requirements. Specific activities include,
management of CPD accredited seminars, direct marketing, public relations, event management, internal marketing,
advertising and tender/proposal preparation.
Likes: Family and friends, red wine, nice people, morals, cheese, travel and fake tan.
Dislikes: Ignorance, flying, vodka, sharks, Jeremy Clarkson and early mornings. |
| andream@ukindmed.com |
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| 0191 375 3325 |
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Business Development
| Amanda Whitehead |
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| Business Development Support Executive |
I am the main liaison between Business Development and the Operational Team. Providing support for external activities and ensuring regular contact with our clients, to establish long term relationships.
Likes: Big Sunglasses, Nutella, Very High Heels, Jaffa Cakes, Fast things, German Sheppards, Laughing out Loud, Tanning and Cushions.
Dislikes: Spicy Food, Polyester, Flat Shoes, Fakes, Radley Bags, Rain and Suzuki Swifts with Bonnet Stripes. |
| amandaw@ukindmed.com |
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Client Services & Administration
| Sharon Edwards |
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| Client Services Manager |
I am responsible for the day to day running of the operational team, their personal development and service delivery to our solicitor clients.
Likes: Vodka, wine, gin (you get the drift), holidays and football - especially Frank Lampard.
Dislikes: Spiders, moths, cheeky children, brussel sprouts and fish. |
| sharone@ukindmed.com |
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| 0191 375 3316 |
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Training
| Lynne Brown |
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| Client Services Team Manager |
My role is to train and develop new and existing staff through one to one, team format and system development training.
I am also responsible for supporting the Client Services Manager with the motivation, organisation and training of colleagues to ensure sufficient ability and empowerment gained to enable Quality and Volume targets to be achieved.
Likes: Spending time with good friends, cider, BBQs, Radio 1 and jelly sweets.
Dislikes: Queuing to pay in shops, automated telephone systems, adverts on the radio, pickled beetroot, being cold and Mr Tickle. |
| lynneb@ukindmed.com |
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| 0191 375 3318 |
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Training
| Kath Winfield |
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| Training Officer |
It is my responsibility to provide support and advice to my colleagues, using my knowledge and experience to ensure that all cases are progressed to the highest standard. I
act as a mentor to my colleagues and assist with their training needs whilst providing constant good customer service and administration.
Likes: Animals, Tea, Sangria, Wine, Happy People.
Dislikes: Cruel People, Marshmallows, Spiders, Daddy Long Legs, Meat Eaters. |
| kathw@ukindmed.com |
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Client Services & Administration
| Bev Crosby |
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| Client Services Team Manager |
It is my job to oversee the daily workflow of the Medical Records Team which includes the processing of medical records, consent forms, general records queries and the co-ordination of any tests, treatments or diagnostics required. I also work closely with the Client Services Manager and other Supervisors to ensure that we maintain a smooth and productive office.
LIKES: Dry white wine (lots of), a good book with some peace and quiet, spicy food and sunny holidays.
DISLIKES: Lollipop people, birds, milk, football and red wine. |
| beverlyc@ukindmed.com |
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Client Services & Administration
| Jackie Cain |
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| Client Services Team Manager |
It is my responsibility for the day to day running of the post room to ensure all incoming and outgoing post is dealt with in a timely manner.
I am responsible for the post room team and their personal development. I report directly to the Client Services Manager, and work closely with the other Client Services Supervisors.
LIKES: White wine, socialising with friends, eating out, hand bags and holidays.
DISLIKES: Baked beans, negative people, cider, exercise, training shoes. |
| jacquelinec@ukindmed.com |
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Client Services & Administration
| Susan Ball |
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| Client Services Team Manager |
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I
am responsible for the running of the Records and Diary team. The team
follow up outstanding requests for medical records, appointments and
consent forms. They speak with clients, solicitors and surgeries on a
daily basis. The team will also be the first contact for inbound calls
into the business.
Likes: handbags, holidays, rose wine, champagne
and my Nieces and Nephews.
Dislikes: gin, tinned vegetables, horror films,
motorbikes and rats.
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| susanb@ukindmed.com |
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Client Services & Administration
| Jillian Potts |
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| Senior Client Services Administrator |
In my role I provide support and training to my fellow colleagues. I use my knowledge and experience to problem solve on more difficult cases and provide day to day administrative support and customer service.
Likes: Family, friends, my little dog, smiles, laughter and Christmas.
Dislikes: Bad smells, bushy eyebrows, visible nose hair and people who spit in public.
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| jillianp@ukindmed.com |
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Client Services & Administration
| Stacie Johnson |
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| Senior Client Services Administrator |
I am a Senior Client Services Administrator on the Admin Team and
I assist with the recruitment of medical experts and maintain the
medical expert database ensuring all details are correct and up to
date. I also help to monitor the selection of experts and the
allocation of instructions. With my knowledge of all of UKIM's
processes, I am also able to help other teams when needed.
Likes: shopping, sunny holidays, weekends, cooking and cleaning.
Dislikes: hangovers, having less then 8 hours sleep, spiders,
diets and exercise.
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| staciej@ukindmed.com |
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Client Services & Administration
| Philippa Howarth |
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| Senior Client Services Administrator |
I work within the customer service and medical records team. It is my job to assist both my team members and other colleagues with any queries and issues they find on a day to day basis. It is also my job to process medical records, forms of authority and invoices, whilst providing excellent customer service to solicitors, medical experts and clients via telephone calls which we receive in the office.
Likes: Rose wine, Facebook, any 80's cheesy music, pizza, tangfastics and blue sourz.
Dislikes: Hangovers, people without a sense of humour, peas and food with bits in that stick in your teeth. i.e. ryvitas (yuk) |
| philippah@ukindmed.com |
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Special Projects
| Joanne Wiltshire |
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| Special Projects Team Manager |
I am responsible for the day to day running of the Projects Team,
dealing with all of the non standard work that comes into UKIM. It is
also my responsibility to ensure that service levels and quality
standards are met and the team are developed to their full potential.
Likes: a good DVD and a bottle of wine, camping, road trips,
holidays in general and growing my own fruit and veg.
Dislikes:
long cold winters, greenflies and the Gym. |
| joannew@ukindmed.com |
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Special Projects
| Maria Brunton |
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| Senior Client Services Administrator |
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My duties included the day to day running of
special projects and contracts. I mentor and support my team
colleagues and assist with queries concerning case management, using
my knowledge and experience to problem solve and progress more complex
cases. My duties also include sourcing and recruiting specialist
medico legal experts and specialist instructions including clinical
negligence and industrial disease cases.
Likes: alcohol, spending time with my family, going to the cinema
and supporting my local football team - Sunderland.
Dislikes: ice cubes, birds, ironing and ignorant people.
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| mariab@ukindmed.com |
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Expert Management
| Jim Wood |
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| Medico Legal Expert Manager |
I am responsible for the recruitment of medical experts which includes the negotiation of favourable terms, procurement of treatment and diagnostic services, reports and quality assurance and medical expert technical advice and guidance.
Likes: Squash, golf, bellringing, sailing, Timothy Taylor's Landlord bitter, red wine, fine cheeses and malt whisky.
Dislikes: Anything "organic" and chewing gum on pavements. |
| jimw@ukindmed.com |
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| 0191 375 3317 |
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Expert Management
| Victoria Fraser |
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| Senior Client Services Administrator |
I work amongst the medical expert team where I process instructions, deal with the reading and invoicing of the medical reports and most queries in this area. I also provide help and assistance to any operational staff when needed.
Likes: My dog, my horse, having fun with friends (which mainly involves eating, drinking & a good boogie) and going on holiday.
Dislikes: Coleslaw, hangovers, ignorant people & diets. |
| victoriaf@ukindmed.com |
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Expert Management
| Michelle Reed |
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| Client Services Team Manager |
I am responsible for the Administration Team and deal with the time management and development of the team. I provide support to the Client Services Manager and the Expert and Customer Service Teams. I also deal with the setting up and running of the cases for the Nursing and Midwifery Council.
Likes: Family and friends, Taboo, Holidays in the sun and Sunderland football team.
Dislikes: Tom Cruise with a passion, Turnip, bullying and ignorant people. |
| micheller@ukindmed.com |
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Finance
| Paul Gray |
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| Finance Director |
It is my responsibility to ensure that the Finance Department adds value to the Company. A large part of this is to provide accurate, timely and consistent financial information to the management team, together with the necessary guidance and insight to enable them to make the important decisions with a full depth of knowledge.
Likes: Sport, the outdoors, keeping fit, beer, wine and cooking.
Dislikes: People who dawdle and fruit. |
| paulg@ukindmed.com |
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| 0191 375 3314 |
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Finance
| Lauren Scanlan |
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| Assistant Accountant |
My role is to ensure the accurate and timely processing of accounts transactions and to liaise with clients over any matters arising from such transactions as well as providing direct assistance to Paul Gray the Financial Controller in the production of monthly management information and accounts.
Likes: Dry white wine with chilli cheese, duvet days and people who make me laugh.
Dislikes: Untidiness, baked beans, hairy men and squeaky clean glasses out of the dishwasher.
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| laurens@ukindmed.com |
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Finance
| Jayde Cresswell |
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| Senior Finance Administrator |
My role is to deal with the more complex tasks and assist Lauren
in the overall Training and Mentoring of the Finance Team. I also help
to oversee and offer technical support on both the Sales and Purchase
Ledger. The tasks undertaken are varied, however for the most part,
involve processing all Supplier payment and Customer receipts and
dealing with any queries or issues which arise in these areas.
Likes: Family, nice alcoholic drinks, music and holidays.
Dislikes: Rude people, cotton wool, rats and rainy days. |
| jaydec@ukindmed.com |
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Finance
| Emma Charlton |
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| Senior Finance Administrator |
My role is to deal with the more complex tasks and assist Lauren
in the overall Training and Mentoring of the Finance Team. I also help
to oversee and offer technical support on both the Sales and Purchase
Ledger. The tasks undertaken are varied, however for the most part,
involve processing all Supplier payment and Customer receipts and
dealing with any queries or issues which arise in these areas.
Likes: Good red wine, eating out, cooking, going out drinking and
dancing with friends and my
fiancé Michael, holidays in the sun, tropical fish, lazy days,
live music, Michael Jackson, Everton FC, Liverpool (the City, not the
team), Scousers, hot bubble baths and trashy TV.
Dislikes:
Milk (hot or cold), Liverpool FC, rude people, arguing, ironing and
The Discovery and History channel. |
| emmac@ukindmed.com |
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IT / Network
| Allan Totty |
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| Software Project Coordinator |
It is my responsibility to ensure that the communications systems evolve to meet UKIMs growing requirements and that they continue to run smoothly. I also provide support to the end users and liaise with our clients to develop electronic trading.
Likes: Camping somewhere scenic with real ales, a deck of cards, a BBQ and some good friends, and also anything with an engine.
Dislikes: Tomatoes, Football, Microsoft, and bars that play cheesy chart music especially those that only serve lager or alco pops.
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| allant@ukindmed.com |
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Facilities
| John Cooper |
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| Facilities and Projects Manager |
I am responsible for the management of services and processes that
support our core business. I ensure that UKIM has the most suitable
working environment for our employees and their activities. My duties
vary in nature but are generally focused on using best business
practice to improve efficiency by reducing operating costs whilst
increasing productivity.
Likes: good food, fresh coffee and
useless facts.
Dislikes: Marmite, Richmond sausages and paper
cuts. |
| johnc@ukindmed.com |
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